Outsourced Control Room Service:
Why Outsource Your Control Room?
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Mobile Supervisors doubling up as Controllers, Operations Managers being awoken in the middle of the night, one of your assignments acting as your control room, or simply seeking to release considerable financial resource being consumed by this vital function?
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Certainly the first few examples are no longer acceptable to today’s demanding client base, if indeed they ever were!
Gallinet’s Outsource Control Solution will provide you with a highly cost-effective and efficient service and solution.
Our clients enjoy the ability to directly enter and control all their operational details such as assignment information or rosters via our cloud based workforce management system PeopleHours.
Information entered is instantly available to our Control Room staff. Similarly clients have the ability to obtain reports on their staff's activities in real-time to their Smart Phone. You no longer need to be in the office to know whats happening in your business.
Further benefits such as enabling your employees to have access to their working schedules and more.
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Gallinet's fully monitored service, including the supply of PeopleHours most often costs less than just the costs associated with purchasing your own scheduling software solution, before even the considerable costs for staff and the control room facility itself.
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Companies not using such a facility are at a considerable disadvantage compared to those that do.
Professional Controllers working for you
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In addition to the obvious and significant cost benefits of an outsourced control room, Gallinet provides a professional team of controllers that provide impartial, reliable and experienced management of situations that would be difficult for a security company to assemble without a considerable investment in time, money, technology and staff.
A full control facility is simply expected by all clients, small and large.
Companies not listing such a service within their portfolio are at a considerable disadvantage compared to those that do.
Professional Controllers working for you
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In addition to the obvious and significant cost benefits of an outsourced control room, Gallinet provides a professional team of controllers that provide impartial, reliable and experienced management of situations that would be difficult for a security company to assemble without a considerable investment in time, money, technology and staff.
A full control facility is simply expected by all clients, small and large.
Companies not listing such a service within their portfolio are at a considerable disadvantage compared to those that do.
NSI Gold Accredited Control Room
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Our accreditation contributes towards you obtaining your own.
The Benefits of an Impartial Control Room
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Serving your on-site staff, but working for you.
Our controllers are not subjected to the same potential peer pressure that can bear upon in-house staff who are perhaps dealing with former on-site colleagues.
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Gallinet's controllers will file incident reports without comment or editorial, delivered with a sense of urgency and containing just the facts.
Service Points
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Telephone answered in your company identity 24 hours per day​​, 365 days with an average ring time of less than 4 seconds.
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Controllers have many years experience in the industries they serve, they are not call centre staff.
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Live monitoring of all assignments, staff time and attendance and check or welfare calls.
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Individual escalations for all monitored assignments. Automated scheduling and roster creation.
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Alarm activation receipt and notification on to your nominated responders.
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Gallinet’s control room will be your first key holder ensuring that calls reporting alarm activation's are answered promptly and information from ARC's is recorded accurately. They will then notify your response officer providing additional details regarding the assignment as may be required.
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Fully audited record of all events / incidents.
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Our systems record all calls received or made as well as date, time and CLI detail. All actions taken by controllers are recorded in a real time incident log available via cloud systems.
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Client on-line access to schedule systems
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Our clients have on-line access to our scheduling, monitoring and reporting system, PeopleHours, providing many tools to assist all departments.
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Management Information & Incident Reporting
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Check or welfare call records, time and attendance, payroll and invoice information, personal & assignment records, staff holiday and sickness, qualifications and training records.
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All departments can have access to the records the need restricted to your requirements.
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Automated SIA License Verification
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Our systems will automatically connect to the SIA’s records and verify the current status of all employees SIA licenses alerting management of any licenses revoked or expired.
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​Disaster Recovery and Business Continuity Protection
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Our systems are duplicated at multiple geographical locations to prevent service interruptions that would normally cripple most businesses.
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As our clients can access our services and their records from anywhere they are also not reliant on their normal base of operations achieving a level of business continuity protection that would normally require a considerable financial investment.
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Allows you to focus on core activities
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When seeking to grow a company the back-office operations will expand also. This expansion can consume resources (human and financial) at the expense of the core activities that will make your company successful.
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Outsourcing those activities will allow refocusing on those areas that are important without sacrificing quality or service in the back-office.
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Cost And Efficiency Savings
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Back-office functions that are complicated in nature, but the size of your company is preventing you from performing it at a consistent and reasonable cost, is another advantage of outsourcing.
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Reduce Overhead
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Overhead costs in performing essential back-office function are extremely high. Outsourcing these functions provides immediate cost savings.
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​Staffing Flexibility
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Outsourcing will allow operations that have seasonal or cyclical demands to bring in additional resources when you need them and release them when you don't.
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Continuity & Risk Management
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Periods of high employee turnover will add uncertainty and inconsistency to the operations. Outsourcing will provided a level of continuity to the company while reducing the risk that a substandard level of operation would bring to the company.
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