Low staff turnover and continuous training results in outstanding levels of service delivered to our clients.
Staff training is continuous & bespoke for each member of each department.
Training sessions are conducted regularly including examinations of past incidents managed for our clients. These sessions are conducted one to one & include reviewing call recordings and incident reports filed for clients.
Regular rehearsals of business continuity procedures such as back-up generator deployment or switching failed services (broadband, voice comm's etc) to stand-by systems.
Kevin has over twenty six years’ experience at various levels of Customer Service and Control Room facility management during his career, within a wide range of industries including financial, public transport and security
Experienced in both front line & director level provision of security service delivery. Previously a founding director of a highly successful national manned guarding company.
Marcus has experience in many aspects of the industry including personal responsibility for the companies control room facility & a high security safety deposit centre.
Experience in managing all financial aspects of a national security company.
Karen applies her knowledge to both Gallinet & the pay & billing requirements of its clients, a key source of knowledge and advice for the developers of our PeopleHours™ scheduling system.
Responsible for all technical aspects of our services & our PeopleHours scheduling system.
Previously responsible for one of the largest national security providers control room he draws on this experience whilst managing the software support and application development continuing to take the application forward.
Customer Accounts Executive.
After beginning her career in the Travel sector and gaining vital security industry experience in both Gallinet’s Vetting department and Control Room facility, Chelsea’s role within the business has evolved. As well as overseeing sales and client relations, Chelsea also uses her qualifications in administration and bookkeeping to assist with the day-to-day running of the business and accounting.
Responsible for Gallinet Support Department and Internal Systems Management.
With a background in Data Analysis, alongside system and process support; Gary draws on his experience at working with some of the UK's largest companies to maintain and improve all aspects of Gallinet's technology infrastructure.
Senior Vetting Controller.
With over 20 years in the security industry, mostly in Recruitment & Vetting (BS7858) for Group 4, Securiplan and for the last 10 years with Gallinet.
Control Room Supervisor
responsible for the delivery of the Outsourced Control Room Service, staff and procedures.
Responsible for assisting, testing, supporting and training clients.
With a 1st Class Honours Degree in Business Information Technology and experience gained alongside system and process support; Abbas uses his experience and knowledge gained by previously working with some of the UK's largest security companies to ensure client satisfaction is always high.
Over 20 years’ experience in various industries including; Children’s Services, changing her career path into sales and customer services in manufacturing and security. Nicky’s role within the business is to support vetting, sales and customer services. Nicky draws on her experience in communications and customer services to provide our clients with an excellent service